Privacy Policy

Effective Date: Sept. 12, 2024

At La Vie Sophie, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website, https://laviesophie.com.

1. Who We Are

Our website address is: https://laviesophie.com. We are a small business offering print-on-demand products and operate this website to provide a seamless shopping experience.

2. Information We Collect

We collect information about you during the checkout process, while browsing, and when interacting with our site.

  • Products You’ve Viewed: We track products you’ve viewed to show you recent views.
  • Location, IP Address, and Browser Type: We use this to estimate taxes and shipping.
  • Shipping Address: Collected to estimate shipping costs and deliver your order.
  • Cookies: We use cookies to keep track of cart contents while you browse, and to store information such as login details and user preferences.

When you purchase from us, we ask for the following information:

  • Name, Billing Address, Shipping Address, Email Address, Phone Number, and Payment Information (including credit card details).
  • Optional Account Information: Username and password if you create an account.

We use this information to:

  • Process and deliver your order.
  • Send order and account information.
  • Respond to inquiries, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with legal obligations (e.g., tax calculation).
  • Improve our store offerings and send marketing messages if opted in.

If you create an account, your name, address, email, and phone number are stored for easier future checkouts.

3. Comments

When visitors leave comments, we collect the data shown in the comments form, your IP address, and browser user agent string to help with spam detection. An anonymized string (hash) from your email may be provided to the Gravatar service. The Gravatar privacy policy is available here. After approval, your profile picture is visible next to your comment.

4. Cookies

  • Comments: If you leave a comment, you can opt to save your name, email, and website in cookies for convenience. These cookies last for one year.
  • Login: When you log in, we use cookies to save login and screen preferences. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” the login persists for two weeks. Upon logout, cookies are removed.

6. Embedded Content

Articles on this site may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if you visited the original website, which may collect data, use cookies, and monitor your interaction with that content.

7. What We Share With Third Parties

We share data with third parties who help us provide our services, such as:

  • Payments: We accept payments via PayPal. When processing payments, your data, including the purchase total and billing information, is shared with PayPal. Refer to the PayPal Privacy Policy for more details.
  • Production: We use Printful as our print-on-demand platform. When processing orders, your data, including your name and address, is shared with Printful. Refer to the Printful Privacy Policy for more details.

8. Who on Our Team Has Access

Our team members, including Administrators and Shop Managers, have access to:

  • Order Information: What was purchased, when, and where it’s being sent.
  • Customer Information: Your name, email, and billing/shipping addresses.

This access is used to process orders, refunds, and customer support.

9. How Long We Retain Your Data

We retain collected information for as long as necessary for the purposes described:

  • Comments: Retained indefinitely to recognize and approve follow-up comments.
  • Orders and Account Information: Stored for 5 years for tax and accounting purposes, including name, email, billing, and shipping addresses.
  • Reviews: Stored if submitted by users.

10. Your Rights Over Your Data

If you have an account or left comments, you can request an exported file of your personal data or request that we erase your data. This excludes any data we are required to keep for administrative, legal, or security purposes.

11. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services.

12. Data Security

We take reasonable precautions, including encryption (SSL), to protect your personal information. However, no internet transmission is 100% secure.

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here, with the effective date updated.

14. Contact Us

For any questions or requests, please contact us at info@laviesophie.com.

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