Thank you for your purchase! We strive to provide you with the highest quality products and customer service. However, we understand that sometimes things don’t work out as planned. Please read our return policy carefully.
Return/Exchange Window
You may return or exchange eligible items within 14 days from the date you receive your order.
Condition for Returns/Exchanges
Items must be in their original condition, unworn, unwashed, and with all original tags and packaging attached.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a replacement at no additional cost. You may be asked to provide photo evidence of the defect.
Customer-Paid Return Shipping
For returns that are not due to damage or error, you will be responsible for the return shipping costs.
Please Note:
- All returns must be accompanied by the original order confirmation.
- We reserve the right to refuse a return if the item does not meet our return policy.
To Begin a Return or Exchange:
Please email info@laviesophie.com and we will provide you with instructions.
Contact Us:
If you have any questions about our return policy, please contact us at info@laviesophie.com.